2. We fix it fast and it stays fixed. We are experienced and well-trained Microsoft-certified technicians. We fix your problem right the first time. Our troubleshooting process makes sure it stays fixed and related problems don’t crop up. No more calling back over and over.

3. Three great guarantees: We fully guarantee our work, our response time and your satisfaction.

4. Plain English communication: You’ll never again get lost in technical jargon. We’ll always give you a clear explanation of complex technical issues and present your options clearly. Our experts work with you, and they speak your language – plain English (not computer speak).

5. Free remote assessment: We can almost always diagnose your problem using our remote software. We can tell you right away what steps will be required to fix your problem and how much it will cost.

6. Free advice on computer equipment: We work with you to understand your needs, show you the options available, discuss the pros and cons of each option and help you make the best decision for your budget. We make sure you won't be oversold into buying equipment you don't need. With the discounts we can get, you’ll often pay less than if you bought it on your own.

7. We can set your system up for remote access. We can set your network up so that you can access any computer in it remotely through an Internet connection.

Are you sick and tired of getting taken for a ride by computer techs? Of your tech coming tomorrow afternoon when your project needs to be done today? Of guys you can't communicate with because they don't speak English or are a bunch of techno-babbling geeks?

Forget all of the usual problems you've had with most computer companies. Our exceptional business model is designed to focus on you, the customer. Here's what we do:

1. Response in 9 minutes or it’s free. Real people answer our phones. If no one is immediately available, we’ll call you back in 9 minutes – or we’ll fix your computer free. And we're available 17/7: 7am to Midnight, 7 days a week.